Shipping & Returns

A note on International Shipments

To our friends in Canada, across the pond, and down south in Australia and NZ. We are so excited that you share our excitement for MOBO. While we wish that borders were seamless, getting information online is still significantly easier than getting hard goods across borders. Please note a few things: In additional to your purchase on this site: You will be charged an any respective VAT taxes/fees, plus an additional $15 processing fee by our international carrier, and while not common - please be aware that there is a chance your shipment will be held by your carrier and/or at the border. Soon after shipment, you should get an email from DHL on how to pay these fees, and clear your shipment for prompt delivery. Please ensure you provide a cell phone, and not a home phone, at check out as DHL sometimes texts updates.

NOTE: we know the world trade is highly unstable right now. MOBO, or DHL (our international shipping carrier) is in no position to impact or assess your home country’s tariffs or VAT taxes. It’s your responsibility to ensure that you understand what you will be billed for any respective tariffs or import taxes once your MOBO arrives to your country.

Return Policy

We will accept returns on new and unopened boards with the purchaser covering return shipping to MOBO, plus a 15% restocking fee. If you’ve been using your MOBO and your board becomes damaged or if you think its defective, please email us and we’ll get you sorted.

Warranty

We are here to help, and your MOBO is durable. We’ll cover you for 18 months from date of purchase. But we are also real people living in real life - if something is up after 18 months, let us know and we’ll see what we can do.